Are you still waiting for TERS payments? Where are we with TERS?
UIF has now paid out over R 40 Billion in TERS benefits to more than 9 million employees and nearly 800 thousand employers. The process has certainly not been without challenges with large amounts of unpaid claims still stuck in the system. Ufiling is still problematic but progress has been made, especially regarding foreign employees with over R 1.5 billion paid out already.
UIF had an arrangement with Harambee to assist with the Covid19 call center which resulted in a staff compliment of 350 staff dealing with approximately 30 thousand calls daily. This arrangement has now come to an end with call center being taken inhouse again with some 30 staff. It makes you wonder what will happen to service delivery….
Everyone was shocked when it was announced on Monday that TERS payments were halted due to concerns raised by the Auditor General about safety and security checks within the TERS system. This resulted in emergency meetings with lobby groups, UIF and NEDLAC. I am glad to announce that payments have resumed on Wednesday, 26 August.
One of the big challenges regarding outstanding payments is still the verification of bank accounts. This is an additional safety measure that was introduced in June 2020. UIF have indicated that they only do verifications with the banks when they make a payment so if you have received your April, May, and June payments, your bank account might very well not be verified yet.
Where you are experiencing this issue, please contact your bank and make sure that they have captured your correct ID number or companies CIPC number on their banking system otherwise they will not be able to match your account.
Nonparticipating banks are also problematic, and the system now allows for matching based on trade name. This is a manual process and UIF have indicated that this process will start from Friday only. They currently have 3,200 employers falling into this category.
Several of our clients are experiencing difficulties in capturing the July/Aug claims as it now covers a 6-week period. It is important to note that you need to capture the normal monthly salary under the “monthly salary” tab and the 6-week payment (to 15 August) under the “salary during lockdown” tab. For example, if someone earns R 10,000 per month and they only receive 50% of their salary your will capture R10,000.00 as normal salary and R 7,500.00 under lockdown salary.
Please note that no July/Aug claims have been processed yet, but we expect the process to start shortly.
There are still several other errors and anomalies in the system, and we would gladly assist you in sorting out all your TERS requirements.
Contact firstname.lastname@example.org or 083 641 5570 for any further assistance.