Dynamic and customer-focused professional with over 10 years of progressive experience in Customer Service, Community Management, Marketing Coordination, and Recruitment. I began my career at the AA as an Emergency Call Centre Agent, quickly advancing to Customer Care Consultant and then to Service Recovery Consultant due to my commitment to customer satisfaction and service excellence.
I later transitioned into Marketing as a Marketing Coordinator, where I focused on customer retention strategies and building strong community engagement. Currently working as a Recruitment Specialist, I continue to leverage my interpersonal and stakeholder management skills to foster strong, productive relationships across all levels.
Renowned for my ability to create positive, memorable customer experiences, I take pride in ensuring every interaction builds trust and loyalty. I thrive in people-oriented roles and am passionate about driving service excellence and sustainable relationships in every area I work in.
